{"id":12259,"date":"2024-06-24T21:39:43","date_gmt":"2024-06-24T21:39:43","guid":{"rendered":"https:\/\/www.paulo.com\/?page_id=12259"},"modified":"2025-11-13T21:04:01","modified_gmt":"2025-11-13T21:04:01","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.paulo.com\/es\/preguntas-mas-frecuentes-2\/","title":{"rendered":"PREGUNTAS M\u00c1S FRECUENTES"},"content":{"rendered":"<div class=\"faq-archive-wrapper\">\n    <aside class=\"faq-sidebar\">\n        <ul id=\"faq-category-links\">\n                                                <li><a href=\"#category-facility-information\">Facility Information<\/a><\/li>\n                                    <li><a href=\"#category-turnaround-and-order-tracking\">Turnaround and Order Tracking<\/a><\/li>\n                                    <li><a href=\"#category-process-and-requirements\">Process and Requirements<\/a><\/li>\n                                    <li><a href=\"#category-payment-policies\">Payment Policies<\/a><\/li>\n                                    <li><a href=\"#category-other-questions\">Other Questions<\/a><\/li>\n                                    <\/ul>\n    <\/aside>\n    <div class=\"faq-dropdown-container\">\n        <div class=\"custom-dropdown\">\n            <button id=\"dropdownButton\" class=\"dropdown-button\">\n                Select FAQ Section\n                <img decoding=\"async\" src=\"..\/wp-content\/themes\/paulo\/resources\/assets\/images\/down-chevron.png\" alt=\"Chevron\"\n                    class=\"chevron\">\n            <\/button>\n            <div id=\"dropdownMenu\" class=\"dropdown-menu\">\n                                                            <a href=\"#category-facility-information\"\n                            class=\"dropdown-item\">Facility Information<\/a>\n                                            <a href=\"#category-turnaround-and-order-tracking\"\n                            class=\"dropdown-item\">Turnaround and Order Tracking<\/a>\n                                            <a href=\"#category-process-and-requirements\"\n                            class=\"dropdown-item\">Process and Requirements<\/a>\n                                            <a href=\"#category-payment-policies\"\n                            class=\"dropdown-item\">Payment Policies<\/a>\n                                            <a href=\"#category-other-questions\"\n                            class=\"dropdown-item\">Other Questions<\/a>\n                                                <\/div>\n        <\/div>\n    <\/div>\n\n\n    <section class=\"faq-main-container\">\n                                    <div class=\"faq-category\" id=\"category-facility-information\">\n                    <h2>Facility Information<\/h2>\n                                                                        <div class=\"faq-item\" itemscope itemtype=\"https:\/\/schema.org\/Question\">\n                                <h3 itemprop=\"name\" class=\"faq-question\">\n                                    What certifications and approvals do you have?\n                                    <span class=\"toggle-icon\">+<\/span>\n                                <\/h3>\n                                <div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"\n                                    class=\"faq-answer\">\n                                    <div itemprop=\"text\"><p><span style=\"font-weight: 400\">We have an ever-expanding list of <\/span><a href=\"https:\/\/www.paulo.com\/certifications-and-approvals\/\"><span style=\"font-weight: 400\">certifications and approvals<\/span><\/a><span style=\"font-weight: 400\"> for automotive, aerospace, defense, tooling and beyond! <\/span><\/p>\n<\/div>\n                                <\/div>\n                            <\/div>\n                                                    <div class=\"faq-item\" itemscope itemtype=\"https:\/\/schema.org\/Question\">\n                                <h3 itemprop=\"name\" class=\"faq-question\">\n                                    Where are you located?\n                                    <span class=\"toggle-icon\">+<\/span>\n                                <\/h3>\n                                <div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"\n                                    class=\"faq-answer\">\n                                    <div itemprop=\"text\"><p><span style=\"font-weight: 400\">We have six fully-equipped facilities strategically located throughout the US and Mexico to support nearshored supply chains with fast and precise heat treatment.\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/www.paulo.com\/locations\/\"><span style=\"font-weight: 400\">See All Locations<\/span><\/a><\/p>\n<\/div>\n                                <\/div>\n                            <\/div>\n                                                    <div class=\"faq-item\" itemscope itemtype=\"https:\/\/schema.org\/Question\">\n                                <h3 itemprop=\"name\" class=\"faq-question\">\n                                    Where do I ship my parts?\n                                    <span class=\"toggle-icon\">+<\/span>\n                                <\/h3>\n                                <div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"\n                                    class=\"faq-answer\">\n                                    <div itemprop=\"text\"><p><span style=\"font-weight: 400\">The quote letter for your order contains all shipping instructions including shipping address, receiving requirements, and other information. If you\u2019re having trouble finding it, please contact the Paulo rep for your location.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Cleveland, OH\u00a0 |\u00a0 Phone: (440) 946-5900<\/span><\/p>\n<p><span style=\"font-weight: 400\">Kansas City, MO\u00a0 |\u00a0 Phone: (816) 861-7500<\/span><\/p>\n<p><span style=\"font-weight: 400\">Monterrey, MX\u00a0 |\u00a0 Phone: (+52) 811-454-1400<\/span><\/p>\n<p><span style=\"font-weight: 400\">Murfreesboro, TN\u00a0 |\u00a0 Phone: (615) 896-1385<\/span><\/p>\n<p><span style=\"font-weight: 400\">Nashville, TN \u00a0 |\u00a0 Phone: (615) 228-2526<\/span><\/p>\n<p><span style=\"font-weight: 400\">St. Louis, MO\u00a0 |\u00a0 Phone: (314) 647-7500<\/span><\/p>\n<\/div>\n                                <\/div>\n                            <\/div>\n                                                            <\/div>\n                            <div class=\"faq-category\" id=\"category-turnaround-and-order-tracking\">\n                    <h2>Turnaround and Order Tracking<\/h2>\n                                                                        <div class=\"faq-item\" itemscope itemtype=\"https:\/\/schema.org\/Question\">\n                                <h3 itemprop=\"name\" class=\"faq-question\">\n                                    Can I track my parts at your facility?\n                                    <span class=\"toggle-icon\">+<\/span>\n                                <\/h3>\n                                <div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"\n                                    class=\"faq-answer\">\n                                    <div itemprop=\"text\"><p><span style=\"font-weight: 400\">Yes, we offer two convenient ways to view and share part status and other information about your order.\u00a0<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">MyPaulo: Our <\/span><a href=\"https:\/\/www.mypaulo.paulo.com\/login?ec=302&amp;startURL=\/s\/\"><span style=\"font-weight: 400\">secure portal<\/span><\/a><span style=\"font-weight: 400\"> is connected with our production information system and is always up to date. You can log in to see current order status, scheduled ship dates, recently processed orders, and more!\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Real-Time Email Notifications: Let our team know who on your team should be receiving regular order updates for your order. <\/span><\/li>\n<\/ol>\n<\/div>\n                                <\/div>\n                            <\/div>\n                                                    <div class=\"faq-item\" itemscope itemtype=\"https:\/\/schema.org\/Question\">\n                                <h3 itemprop=\"name\" class=\"faq-question\">\n                                    Does Paulo offer trucking services?\n                                    <span class=\"toggle-icon\">+<\/span>\n                                <\/h3>\n                                <div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"\n                                    class=\"faq-answer\">\n                                    <div itemprop=\"text\"><p><span style=\"font-weight: 400\">Paulo offers trucking in select markets. For more details please contact your Paulo facility or speak to your sales person during the quoting process.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">If Paulo trucking isn\u2019t available for your location we work with third party carriers to manage transportation to and from our facilities. <\/span><\/p>\n<\/div>\n                                <\/div>\n                            <\/div>\n                                                    <div class=\"faq-item\" itemscope itemtype=\"https:\/\/schema.org\/Question\">\n                                <h3 itemprop=\"name\" class=\"faq-question\">\n                                    What is your standard turnaround time? \n                                    <span class=\"toggle-icon\">+<\/span>\n                                <\/h3>\n                                <div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"\n                                    class=\"faq-answer\">\n                                    <div itemprop=\"text\"><p><span style=\"font-weight: 400\">Typical turnaround is 3-5 days. Some processes require more time, particularly parts that receive multiple processes (e.g., heat treatment and plating).\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">We understand how important consistent quick turnaround is for you and your end customers. Paulo provides standard turnaround for common materials and processes as part of the customer onboarding process, which varies by plant location. <\/span><\/p>\n<\/div>\n                                <\/div>\n                            <\/div>\n                                                            <\/div>\n                            <div class=\"faq-category\" id=\"category-process-and-requirements\">\n                    <h2>Process and Requirements<\/h2>\n                                                                        <div class=\"faq-item\" itemscope itemtype=\"https:\/\/schema.org\/Question\">\n                                <h3 itemprop=\"name\" class=\"faq-question\">\n                                    Do you help with R&amp;D?\n                                    <span class=\"toggle-icon\">+<\/span>\n                                <\/h3>\n                                <div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"\n                                    class=\"faq-answer\">\n                                    <div itemprop=\"text\"><p><span style=\"font-weight: 400\">Yes! Our metallurgists have extensive experience working with engineering teams at leading manufacturers to prove new materials and bring new parts into production.\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/www.paulo.com\/datagineering\/research-and-development\/\"><span style=\"font-weight: 400\">More About Research and Development Support<\/span><\/a><\/p>\n<\/div>\n                                <\/div>\n                            <\/div>\n                                                    <div class=\"faq-item\" itemscope itemtype=\"https:\/\/schema.org\/Question\">\n                                <h3 itemprop=\"name\" class=\"faq-question\">\n                                    Does Paulo black oxide stainless steel parts?\n                                    <span class=\"toggle-icon\">+<\/span>\n                                <\/h3>\n                                <div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"\n                                    class=\"faq-answer\">\n                                    <div itemprop=\"text\"><p><span style=\"font-weight: 400\">We do not black oxide stainless steel parts.<\/span><\/p>\n<\/div>\n                                <\/div>\n                            <\/div>\n                                                    <div class=\"faq-item\" itemscope itemtype=\"https:\/\/schema.org\/Question\">\n                                <h3 itemprop=\"name\" class=\"faq-question\">\n                                    Does Paulo offer induction and laser heat treating?\n                                    <span class=\"toggle-icon\">+<\/span>\n                                <\/h3>\n                                <div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"\n                                    class=\"faq-answer\">\n                                    <div itemprop=\"text\"><p><span style=\"font-weight: 400\">While we have a wide range of <\/span><a href=\"https:\/\/www.paulo.com\/capabilities\/processes\/brazing\/\"><span style=\"font-weight: 400\">brazing<\/span><\/a><span style=\"font-weight: 400\">, <\/span><a href=\"https:\/\/www.paulo.com\/capabilities\/processes\/heat-treating\/\"><span style=\"font-weight: 400\">heat treating<\/span><\/a><span style=\"font-weight: 400\">, and <\/span><a href=\"https:\/\/www.paulo.com\/capabilities\/processes\/metal-finishing\/\"><span style=\"font-weight: 400\">finishing<\/span><\/a><span style=\"font-weight: 400\"> capabilities, we do not currently offer induction or laser heat treating. <\/span><\/p>\n<\/div>\n                                <\/div>\n                            <\/div>\n                                                    <div class=\"faq-item\" itemscope itemtype=\"https:\/\/schema.org\/Question\">\n                                <h3 itemprop=\"name\" class=\"faq-question\">\n                                    Does Paulo sell equipment?\n                                    <span class=\"toggle-icon\">+<\/span>\n                                <\/h3>\n                                <div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"\n                                    class=\"faq-answer\">\n                                    <div itemprop=\"text\"><p><span style=\"font-weight: 400\">No, Paulo does not sell any furnaces or other heat treating equipment.<\/span><\/p>\n<\/div>\n                                <\/div>\n                            <\/div>\n                                                    <div class=\"faq-item\" itemscope itemtype=\"https:\/\/schema.org\/Question\">\n                                <h3 itemprop=\"name\" class=\"faq-question\">\n                                    How does Paulo check case depth, micro, core, or mid-radius hardness?\n                                    <span class=\"toggle-icon\">+<\/span>\n                                <\/h3>\n                                <div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"\n                                    class=\"faq-answer\">\n                                    <div itemprop=\"text\"><p><span style=\"font-weight: 400\">We conduct tests on your parts if it\u2019s specified on your order. We have a state-of-the-art quality testing lab where we analyze test coupons and send you the data from those tests.<\/span><\/p>\n<p><span style=\"font-weight: 400\">If your order requires destructive testing, you must note it in your paperwork and submit a test coupon. Test coupons should be representative of the part \u2013 with the same material and cross section.<\/span><\/p>\n<\/div>\n                                <\/div>\n                            <\/div>\n                                                    <div class=\"faq-item\" itemscope itemtype=\"https:\/\/schema.org\/Question\">\n                                <h3 itemprop=\"name\" class=\"faq-question\">\n                                    How does Paulo handle charpy and tensile testing? \n                                    <span class=\"toggle-icon\">+<\/span>\n                                <\/h3>\n                                <div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"\n                                    class=\"faq-answer\">\n                                    <div itemprop=\"text\"><p><span style=\"font-weight: 400\">We partner with trusted 3rd party labs to perform all of our charpy and tensile tests. All of the data from these tests are shared with our customers. <\/span><\/p>\n<\/div>\n                                <\/div>\n                            <\/div>\n                                                    <div class=\"faq-item\" itemscope itemtype=\"https:\/\/schema.org\/Question\">\n                                <h3 itemprop=\"name\" class=\"faq-question\">\n                                    How does Paulo handle weight or quantity discrepancies?\n                                    <span class=\"toggle-icon\">+<\/span>\n                                <\/h3>\n                                <div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"\n                                    class=\"faq-answer\">\n                                    <div itemprop=\"text\"><p><span style=\"font-weight: 400\">Incoming orders under 100 pieces per 100 pounds are physically counted. If our team discovers an issue with piece count or weight, we&#8217;ll be in touch.<\/span><\/p>\n<\/div>\n                                <\/div>\n                            <\/div>\n                                                    <div class=\"faq-item\" itemscope itemtype=\"https:\/\/schema.org\/Question\">\n                                <h3 itemprop=\"name\" class=\"faq-question\">\n                                    What happens if I send in a new part or order that is not part of a quote?\n                                    <span class=\"toggle-icon\">+<\/span>\n                                <\/h3>\n                                <div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"\n                                    class=\"faq-answer\">\n                                    <div itemprop=\"text\"><p><span style=\"font-weight: 400\">We understand both quality and time are of critical importance. For this reason, if we receive all of the information we need for those new parts, we will proceed. This includes orders that may not have a formal quote. If we do not have an existing pricing agreement, we will bill you our standard fees.<\/span><\/p>\n<\/div>\n                                <\/div>\n                            <\/div>\n                                                    <div class=\"faq-item\" itemscope itemtype=\"https:\/\/schema.org\/Question\">\n                                <h3 itemprop=\"name\" class=\"faq-question\">\n                                    What if I have special packaging requirements?\n                                    <span class=\"toggle-icon\">+<\/span>\n                                <\/h3>\n                                <div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"\n                                    class=\"faq-answer\">\n                                    <div itemprop=\"text\"><p><span style=\"font-weight: 400\">We will work to accommodate any special packaging request you have. Make sure to specify your requests on your order, or contact shipping and receiving at the location where your parts are being treated.<\/span><\/p>\n<p><span style=\"font-weight: 400\">If you do not request special packaging, we will return your orders as we receive them.<\/span><\/p>\n<\/div>\n                                <\/div>\n                            <\/div>\n                                                    <div class=\"faq-item\" itemscope itemtype=\"https:\/\/schema.org\/Question\">\n                                <h3 itemprop=\"name\" class=\"faq-question\">\n                                    Why do you require a tolerance for flatness, straightness, or distortion?\n                                    <span class=\"toggle-icon\">+<\/span>\n                                <\/h3>\n                                <div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"\n                                    class=\"faq-answer\">\n                                    <div itemprop=\"text\"><p><span style=\"font-weight: 400\">We make every effort to prevent distortion during processing. However, if you request \u201ckeep flat or straight,\u201d we do need a tolerance to check. To learn more about distortion, check out this article on <\/span><a href=\"https:\/\/www.paulo.com\/resources\/how-much-distortion-to-expect-in-heat-treating\/\"><span style=\"font-weight: 400\">How Much Distortion to Expect During Heat Treating<\/span><\/a><span style=\"font-weight: 400\">.<\/span><\/p>\n<\/div>\n                                <\/div>\n                            <\/div>\n                                                            <\/div>\n                            <div class=\"faq-category\" id=\"category-payment-policies\">\n                    <h2>Payment Policies<\/h2>\n                                                                        <div class=\"faq-item\" itemscope itemtype=\"https:\/\/schema.org\/Question\">\n                                <h3 itemprop=\"name\" class=\"faq-question\">\n                                    How does Paulo handle payments?\n                                    <span class=\"toggle-icon\">+<\/span>\n                                <\/h3>\n                                <div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"\n                                    class=\"faq-answer\">\n                                    <div itemprop=\"text\"><p><span style=\"font-weight: 400\">COD payment arrangements must be made before your order leaves our building. <\/span><\/p>\n<\/div>\n                                <\/div>\n                            <\/div>\n                                                    <div class=\"faq-item\" itemscope itemtype=\"https:\/\/schema.org\/Question\">\n                                <h3 itemprop=\"name\" class=\"faq-question\">\n                                    What forms of payments do you take?\n                                    <span class=\"toggle-icon\">+<\/span>\n                                <\/h3>\n                                <div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"\n                                    class=\"faq-answer\">\n                                    <div itemprop=\"text\"><p><span style=\"font-weight: 400\">We accept cash, checks, and credit cards. All credit cards will be subject to a 5% surcharge.<\/span><\/p>\n<\/div>\n                                <\/div>\n                            <\/div>\n                                                            <\/div>\n                            <div class=\"faq-category\" id=\"category-other-questions\">\n                    <h2>Other Questions<\/h2>\n                                                                        <div class=\"faq-item\" itemscope itemtype=\"https:\/\/schema.org\/Question\">\n                                <h3 itemprop=\"name\" class=\"faq-question\">\n                                    What does Paulo mean?\n                                    <span class=\"toggle-icon\">+<\/span>\n                                <\/h3>\n                                <div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"\n                                    class=\"faq-answer\">\n                                    <div itemprop=\"text\"><p><span style=\"font-weight: 400\">Paulo is a commercial heat treating company named after Pauline Rassieur. In 1943, Ben and Pauline Rassieur rented a storefront near downtown St. Louis, MO, and decided to try to make a go of a business they weren\u2019t sure would succeed. Eighty-one years later, Paulo has grown into one of the largest commercial heat treaters in the United States. <\/span><a href=\"https:\/\/www.paulo.com\/about-us\/our-history\/\"><span style=\"font-weight: 400\">Learn more about our history.<\/span><\/a><\/p>\n<\/div>\n                                <\/div>\n                            <\/div>\n                                                            <\/div>\n                        <\/section>\n<\/div>\n\n<script>\n    jQuery(document).ready(function($) {\n        var headerOffset = 100; \/\/ Adjust this value as necessary\n        var sidebar = $('.faq-sidebar');\n        var sidebarOffset = sidebar.offset().top;\n        var sidebarHeight = sidebar.outerHeight();\n        var footerOffset = $('footer').offset().top;\n        var callToAction = $('.call-to-action');\n\n        function updateSidebarPosition() {\n            var scrollTop = $(window).scrollTop();\n            var sidebarBottom = scrollTop + sidebarHeight + headerOffset;\n            footerOffset = $('footer').offset().top; \/\/ Recalculate footer offset to account for content changes\n\n            if (scrollTop >= sidebarOffset - headerOffset - 50) {\n                if (sidebarBottom >= footerOffset - callToAction.outerHeight() - 150) {\n                    sidebar.removeClass('sticky').addClass('bottom');\n                } else {\n                    sidebar.removeClass('bottom').addClass('sticky');\n                }\n            } else {\n                sidebar.removeClass('sticky bottom');\n            }\n\n            \/\/ Update active class on scroll\n            $('.faq-category').each(function() {\n                var sectionTop = $(this).offset().top - headerOffset - 50;\n                var sectionBottom = sectionTop + $(this).outerHeight();\n\n                if (scrollTop >= sectionTop && scrollTop < sectionBottom) {\n                    var currentId = $(this).attr('id');\n                    $('.faq-sidebar a').removeClass('active');\n                    $('.faq-sidebar a[href=\"#' + currentId + '\"]').addClass('active');\n                }\n            });\n        }\n\n        \/\/ Handle click events for smooth scrolling\n        $('.faq-sidebar a').on('click', function(e) {\n            e.preventDefault();\n\n            var targetElement = $($(this).attr('href'));\n            var elementPosition = targetElement.offset().top;\n            var offsetPosition = elementPosition - headerOffset;\n\n            $('html, body').animate({\n                scrollTop: offsetPosition\n            }, 600); \/\/ Adjust the duration (600ms) as needed for smoother or quicker scrolling\n        });\n\n        \/\/ Handle change event for dropdown\n        $('#faq-dropdown').on('change', function() {\n            var targetElement = $($(this).val());\n            var elementPosition = targetElement.offset().top;\n            var offsetPosition = elementPosition - headerOffset;\n\n            $('html, body').animate({\n                scrollTop: offsetPosition\n            }, 600); \/\/ Adjust the duration (600ms) as needed for smoother or quicker scrolling\n            $(this).val(''); \/\/ Reset the dropdown to the placeholder value\n        });\n\n        \/\/ FAQ toggle functionality\n        $('.faq-question').on('click', function() {\n            var answer = $(this).next('.faq-answer');\n            answer.slideToggle(200, function() {\n                sidebarHeight = sidebar\n            .outerHeight(); \/\/ Update sidebar height after toggling FAQ\n                updateSidebarPosition(); \/\/ Recalculate sidebar position\n            });\n\n            var icon = $(this).find('.toggle-icon');\n            if (icon.text() === '+') {\n                icon.text('-');\n            } else {\n                icon.text('+');\n            }\n        });\n\n        \/\/ Set active class on the first category link on page load\n        $('.faq-sidebar a').first().addClass('active');\n\n        \/\/ Toggle dropdown menu on button click\n        $('#dropdownButton').on('click', function() {\n            $(this).toggleClass('active');\n            $('#dropdownMenu').slideToggle(200);\n        });\n\n        \/\/ Handle dropdown item click\n        $('.dropdown-item').on('click', function(e) {\n            e.preventDefault();\n\n            var targetElement = $($(this).attr('href'));\n            var elementPosition = targetElement.offset().top;\n            var offsetPosition = elementPosition - 100; \/\/ Adjust header offset if necessary\n\n            $('html, body').animate({\n                scrollTop: offsetPosition\n            }, 600);\n\n            \/\/ Reset button text to placeholder and remove active class\n            $('#dropdownButton').removeClass('active').contents().filter(function() {\n                return this.nodeType == 3; \/\/ Text node\n            }).remove();\n            $('#dropdownButton').prepend('Select FAQ Section ');\n            $('#dropdownMenu').slideUp(200);\n        });\n\n        \/\/ Close dropdown if clicked outside\n        $(document).on('click', function(event) {\n            if (!$(event.target).closest('.custom-dropdown').length) {\n                $('#dropdownButton').removeClass('active');\n                $('#dropdownMenu').slideUp(200);\n            }\n        });\n\n        \/\/ Prevent close on button click\n        $('#dropdownButton').on('click', function(event) {\n            event.stopPropagation();\n        });\n\n        \/\/ Sticky sidebar logic\n        $(window).scroll(function() {\n            updateSidebarPosition();\n        });\n\n        \/\/ Initial call to set sidebar position\n        updateSidebarPosition();\n    });\n<\/script>\n\n\n<section  id=\"block_03f0113fee432776bdaaeeb103f9ae5a\"\n  class=\"call-to-action call-to-action block\n   full-width\"\n    style=\"background:  url(https:\/\/www.paulo.com\/wp-content\/uploads\/2021\/06\/background_image_2.png) center \/ cover no-repeat;\n    \">\n      <div class=\"overlay position-absolute w-100 h-100\"><\/div>\n    <div class=\"container text-center\n        \">\n    \n    <h2 class=\"text-center\" style=\"color: #ffffff;\">Still have questions? Send us a message.<\/h2>\n\n          <p class=\"text text-center mx-auto mb-4\" style=\"color: #000000;\"> <\/p>\n    \n                  <a class=\"button d-inline-block btn-clr-blue\" href=\"https:\/\/www.paulo.com\/about-us\/contact-us\/\" target=\"\">Contact Us<\/a>\n                  \n  <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"views\/template-faqs.blade.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-12259","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions | Paulo<\/title>\n<meta name=\"description\" content=\"Get answers to your questions about our certifications, turnaround time, process requirements, payment policies, and more!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.paulo.com\/es\/preguntas-mas-frecuentes-2\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions | Paulo\" \/>\n<meta property=\"og:description\" content=\"Get answers to your questions about our certifications, turnaround time, process requirements, payment policies, and more!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.paulo.com\/es\/preguntas-mas-frecuentes-2\/\" \/>\n<meta property=\"og:site_name\" content=\"Paulo\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-13T21:04:01+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":[\"WebPage\",\"FAQPage\"],\"@id\":\"https:\\\/\\\/www.paulo.com\\\/frequently-asked-questions\\\/\",\"url\":\"https:\\\/\\\/www.paulo.com\\\/frequently-asked-questions\\\/\",\"name\":\"Frequently Asked Questions | Paulo\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.paulo.com\\\/#website\"},\"datePublished\":\"2024-06-24T21:39:43+00:00\",\"dateModified\":\"2025-11-13T21:04:01+00:00\",\"description\":\"Get answers to your questions about our certifications, turnaround time, process requirements, payment policies, and more!\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.paulo.com\\\/frequently-asked-questions\\\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.paulo.com\\\/frequently-asked-questions\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.paulo.com\\\/frequently-asked-questions\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.paulo.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FREQUENTLY ASKED QUESTIONS\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.paulo.com\\\/#website\",\"url\":\"https:\\\/\\\/www.paulo.com\\\/\",\"name\":\"Paulo\",\"description\":\"Heat Treating | Brazing | Metal Finishing | Paulo\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.paulo.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.paulo.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.paulo.com\\\/#organization\",\"name\":\"Paulo Heat Treating\",\"url\":\"https:\\\/\\\/www.paulo.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/www.paulo.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.paulo.com\\\/wp-content\\\/uploads\\\/2021\\\/08\\\/PAU_Logo-1.png\",\"contentUrl\":\"https:\\\/\\\/www.paulo.com\\\/wp-content\\\/uploads\\\/2021\\\/08\\\/PAU_Logo-1.png\",\"width\":172,\"height\":39,\"caption\":\"Paulo Heat Treating\"},\"image\":{\"@id\":\"https:\\\/\\\/www.paulo.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Preguntas frecuentes | Paulo","description":"Obtenga respuestas a sus preguntas sobre nuestras certificaciones, plazos de entrega, requisitos del proceso, pol\u00edticas de pago y mucho m\u00e1s.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.paulo.com\/es\/preguntas-mas-frecuentes-2\/","og_locale":"es_MX","og_type":"article","og_title":"Frequently Asked Questions | Paulo","og_description":"Get answers to your questions about our certifications, turnaround time, process requirements, payment policies, and more!","og_url":"https:\/\/www.paulo.com\/es\/preguntas-mas-frecuentes-2\/","og_site_name":"Paulo","article_modified_time":"2025-11-13T21:04:01+00:00","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":["WebPage","FAQPage"],"@id":"https:\/\/www.paulo.com\/frequently-asked-questions\/","url":"https:\/\/www.paulo.com\/frequently-asked-questions\/","name":"Preguntas frecuentes | Paulo","isPartOf":{"@id":"https:\/\/www.paulo.com\/#website"},"datePublished":"2024-06-24T21:39:43+00:00","dateModified":"2025-11-13T21:04:01+00:00","description":"Obtenga respuestas a sus preguntas sobre nuestras certificaciones, plazos de entrega, requisitos del proceso, pol\u00edticas de pago y mucho m\u00e1s.","breadcrumb":{"@id":"https:\/\/www.paulo.com\/frequently-asked-questions\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.paulo.com\/frequently-asked-questions\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.paulo.com\/frequently-asked-questions\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.paulo.com\/"},{"@type":"ListItem","position":2,"name":"FREQUENTLY ASKED QUESTIONS"}]},{"@type":"WebSite","@id":"https:\/\/www.paulo.com\/#website","url":"https:\/\/www.paulo.com\/","name":"Paulo","description":"Tratamiento t\u00e9rmico | Soldadura | Acabado de metales | Paulo","publisher":{"@id":"https:\/\/www.paulo.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.paulo.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"},{"@type":"Organization","@id":"https:\/\/www.paulo.com\/#organization","name":"Paulo Heat Treating","url":"https:\/\/www.paulo.com\/","logo":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/www.paulo.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.paulo.com\/wp-content\/uploads\/2021\/08\/PAU_Logo-1.png","contentUrl":"https:\/\/www.paulo.com\/wp-content\/uploads\/2021\/08\/PAU_Logo-1.png","width":172,"height":39,"caption":"Paulo Heat Treating"},"image":{"@id":"https:\/\/www.paulo.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.paulo.com\/es\/wp-json\/wp\/v2\/pages\/12259","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.paulo.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.paulo.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.paulo.com\/es\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.paulo.com\/es\/wp-json\/wp\/v2\/comments?post=12259"}],"version-history":[{"count":15,"href":"https:\/\/www.paulo.com\/es\/wp-json\/wp\/v2\/pages\/12259\/revisions"}],"predecessor-version":[{"id":12901,"href":"https:\/\/www.paulo.com\/es\/wp-json\/wp\/v2\/pages\/12259\/revisions\/12901"}],"wp:attachment":[{"href":"https:\/\/www.paulo.com\/es\/wp-json\/wp\/v2\/media?parent=12259"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}